Comments on: If it’s that important… pick up the phone! http://www.samsworldofno.com/2008/06/10/if-its-that-important-pick-up-the-phone/ Bringing negativity to the digital world Mon, 11 Jan 2010 16:53:31 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: PPC Manchester http://www.samsworldofno.com/2008/06/10/if-its-that-important-pick-up-the-phone/comment-page-1/#comment-149 PPC Manchester Sun, 14 Sep 2008 10:50:19 +0000 http://www.samsworldofno.com/2008/06/10/if-its-that-important-pick-up-the-phone/#comment-149 LINDY I guess I hadn't thought about combining the two in this discussion. I stand corrected - a call followed up by an email with a succinct overview and any supporting info is a good way to go. LINDY

I guess I hadn’t thought about combining the two in this discussion. I stand corrected – a call followed up by an email with a succinct overview and any supporting info is a good way to go.

]]> By: Sam Phillips http://www.samsworldofno.com/2008/06/10/if-its-that-important-pick-up-the-phone/comment-page-1/#comment-104 Sam Phillips Sun, 06 Jul 2008 22:26:08 +0000 http://www.samsworldofno.com/2008/06/10/if-its-that-important-pick-up-the-phone/#comment-104 I disagree. If a subject needs explaining carefully... it's phone call time, because you can judge the level of understanding you are already working with, as well as the changing level of comprehension in the person you're talking to. It's the difference between teaching a class and writing a book on the same subject. The latter takes much, much longer. You can't judge comprehension levels on email, or immediately answer any sub questions that come up. You either have to cover all the bases of possibilities, or you have to make a selection of assumptions that will always turn out to be wrong. If it's *that* complicated, follow up a call or a meeting with an email. This will be massively, and I mean ten times massively, quicker, in both the long and short term. The follow-up email will also keep the audit trail in tact, without creating a massive and immediately useless paper trail. I disagree. If a subject needs explaining carefully… it’s phone call time, because you can judge the level of understanding you are already working with, as well as the changing level of comprehension in the person you’re talking to. It’s the difference between teaching a class and writing a book on the same subject. The latter takes much, much longer.

You can’t judge comprehension levels on email, or immediately answer any sub questions that come up. You either have to cover all the bases of possibilities, or you have to make a selection of assumptions that will always turn out to be wrong.

If it’s *that* complicated, follow up a call or a meeting with an email. This will be massively, and I mean ten times massively, quicker, in both the long and short term. The follow-up email will also keep the audit trail in tact, without creating a massive and immediately useless paper trail.

]]> By: Lindy http://www.samsworldofno.com/2008/06/10/if-its-that-important-pick-up-the-phone/comment-page-1/#comment-103 Lindy Fri, 04 Jul 2008 07:44:58 +0000 http://www.samsworldofno.com/2008/06/10/if-its-that-important-pick-up-the-phone/#comment-103 Personally I'm a big fan of email as it's trackable - and re-readable. Phone is good but sometimes it's good to spell things out carefully, especially when the topic involves technical details. Personally I’m a big fan of email as it’s trackable – and re-readable. Phone is good but sometimes it’s good to spell things out carefully, especially when the topic involves technical details.

]]> By: Lee Hambley http://www.samsworldofno.com/2008/06/10/if-its-that-important-pick-up-the-phone/comment-page-1/#comment-100 Lee Hambley Tue, 10 Jun 2008 22:35:25 +0000 http://www.samsworldofno.com/2008/06/10/if-its-that-important-pick-up-the-phone/#comment-100 Preach it brother, I'd definitely get more done if someone would be kind enough to gnaw my ears off.. but the telephone is a valuable communications medium. (yes.. I read your RSS feed) Preach it brother, I’d definitely get more done if someone would be kind enough to gnaw my ears off.. but the telephone is a valuable communications medium.

(yes.. I read your RSS feed)

]]>